The Infrastructure for Cross-Border Retail

World2Door SaaS

World2Door SaaS is a freight technology platform built for retailers looking to serve customers beyond their domestic markets.

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End-to-End Freight & Relocation Solutions

World2Door Cargo

World2Door Cargo is our freight forwarding and logistics business, serving both B2B and B2C customers.

A Gateway to the World's Best Products

World2Door Marketplace

World2Door Marketplace connects customers in the UAE and around the world with premium products offered by UAE-based retailers.

Helping UAE Retailers Go Global

World2Door Seller Platform

World2Door Seller Platform is our technology platform for UAE retailers to join the World2Door Marketplace and take their products to customers worldwide.

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World2Door SaaS
SaaS Infrastructure
World2Door Cargo
Freight & Cargo
World2Door Marketplace
Global Marketplace
World2Door Seller Platform
Seller Platform
Home / FAQ

Frequently Asked Questions

Find quick answers to common questions about World2Door SaaS, Freight Cargo, and Marketplace services.

SaaS Model (Retailer) FAQs

Questions regarding software integration, landed cost APIs, checkout plugins, and automated shipping.

World2Door SaaS connects your e-commerce storefront directly to our real-time landed cost calculation engine. When an international customer adds items to their shopping cart, our API automatically evaluates the Harmonized System (HS) tariff codes, destination country import duties, local VAT/GST rates, and dynamic courier shipping fees to present an accurate, guaranteed total cost at checkout.

We offer pre-built turnkey plugins for Shopify, Magento, WooCommerce, BigCommerce, and Salesforce Commerce Cloud. For custom e-commerce platforms, we provide a robust RESTful API and GraphQL SDK with complete developer documentation for seamless integration within a few days.

Through our DDP (Delivered Duty Paid) checkout feature, duties and taxes are collected upfront directly from the buyer during cart checkout. World2Door SaaS then remits these funds to border authorities on your behalf, eliminating unexpected surprise fees or package rejections upon delivery.

No. We offer flexible subscription plans (Growth, Pro, and Enterprise) designed to accommodate emerging retailers shipping a few dozen orders a month as well as high-volume enterprise merchants processing thousands of cross-border orders daily.

We adhere to rigorous data privacy standards compliant with the UAE Data Protection Law (Federal Decree-Law No. 45 of 2021) and GDPR. All API calls, customer address records, and webhooks are encrypted in transit via TLS 1.3 and at rest using AES-256 bit encryption within isolated tenant environments.

Yes! World2Door SaaS automatically generates unified tracking numbers and branded tracking portals. Your customers receive automated SMS and email notifications with real-time status updates from origin warehouse dispatch all the way to final door delivery.

Cargo & Freight Logistics FAQs

Questions regarding air cargo, ocean freight, customs clearance, and door-to-door courier shipments.

World2Door Cargo provides end-to-end freight forwarding solutions including Air Freight Express, Ocean Freight (FCL full container load & LCL less-than-container load), Cross-Border Land Trucking, Door-to-Door Courier Delivery, and Customs Clearance Services originating from the UAE to global destinations.

You can track any cargo consignment by entering your Air Waybill (AWB) or Container Bill of Lading (BOL) number on our online tracking portal or mobile updates platform to view real-time location checkpoints, transit milestones, and estimated port arrival dates.

Standard customs clearance documents include the Commercial Invoice, Detailed Packing List, Certificate of Origin, Bill of Lading / Air Waybill, and valid UAE Import Code / Commercial Trade License. For personal cargo, a copy of Emirates ID or Passport is required.

In compliance with IATA aviation safety and UAE Customs regulations, restricted items include hazardous chemicals, flammable liquids, explosives, weapons, counterfeit goods, and narcotics. Dangerous goods (lithium batteries, compressed gases) require prior authorization and specialized packing.

Air freight is calculated based on chargeable weight (the greater of actual gross weight or volumetric weight: L x W x H in cm / 6000). Ocean freight is calculated per CBM (Cubic Meter) or by container size (20ft / 40ft). Additional charges may apply for customs brokerage, insurance, and handling.

Yes. We offer optional comprehensive Marine Cargo Insurance covering loss, damage, or theft during transit for both air and ocean shipments at competitive premium rates to safeguard your commercial freight investment.

Marketplace & Seller FAQs (Pre-Launch)

Questions regarding our upcoming cross-border e-commerce marketplace and seller onboarding portal.

The World2Door Marketplace is currently in its final pre-launch rollout phase. We are onboarding selected UAE retailers and brands during beta testing, with full consumer launch planned in the coming months.

Any verified UAE-based merchant, brand owner, distributor, or retailer holding a valid UAE Trade License can apply to join the World2Door Seller Platform to showcase products to shoppers worldwide.

You can register your interest by contacting our merchant onboarding team at Info@world2door.com or submitting your business details through our seller pre-registration portal.

World2Door handles 100% of the cross-border fulfillment! Once a seller receives a marketplace order, our courier partners collect the item from the merchant's warehouse in Dubai/UAE, manage customs clearance, and deliver directly to the buyer's doorstep internationally.

Our marketplace operates on a transparent tiered commission structure based on product category. Early-bird merchants registering during the pre-launch phase will enjoy discounted commission rates for their first 6 months of active sales.

Net sales revenue is disbursed directly to your verified UAE bank account on a regular weekly or bi-weekly payout schedule, complete with itemized sales reports and tax invoice breakdowns.